SDAC-Ford Expands the Implementation of its Real-Time e-Service Appointment booking

  • Customers can now book and confirm a service appointment in real-time at their own convenience at seven (7) authorised Ford Service Centres in Peninsular Malaysia, Sabah and Sarawak.

  • Service is available on the Ford website’s easy to navigate online system, and allows for service appointments to be made up to one (1) month in advance to fit customers’ busy schedules.

KUALA LUMPUR, Malaysia, 21 July 2020 – Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia, has taken another step towards delivering a seamless customer service experience through digitalising its vehicle service appointments by expanding its online booking tool to manage and confirm service appointments in real-time via the Ford website.

The real-time e-Service Appointment booking is currently available at seven (7) authorised Ford Service Centres in Peninsular Malaysia, Sabah and Sarawak – namely Ford Ara Damansara, Ford Petaling Jaya 2, Ford Juru, Ford Butterworth, Ford Kuching, Ford Kota Kinabalu and Ford Tawau.

“The real-time e-Service Appointment booking feature will enable customers to immediately know the available vehicle service time slots at their chosen dealership. Delivering this added convenience is yet another demonstration of our commitment to providing a more seamless and digitalised experience for our customers,” said Syed Ahmad Muzri Syed Faiz, Managing Director, Sime Darby Auto ConneXion.

“In the months to come, we will be looking at fully establishing this real-time e-Service Appointment booking throughout our network of over 40 dealerships nationwide.” added Muzri.

Booking a service appointment online is simple. Customers just need to visit and click the ‘Book a Service’ tab, select their vehicle model, choose the state they are located in, and select their preferred service centre from a drop-down list. The available date and time slots will be displayed, and customers can schedule a service appointment for up to one (1) month in advance.

Customers will then be asked to fill in their name, contact details and vehicle registration number, upon which, a confirmation email of the appointment will be sent.

In addition to booking a service appointment online, customers can also schedule their service appointments by calling an authorised Ford Service Centre directly.

To book your real-time e-Service Appointment booking for your Ford vehicle, please click here.

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