How to report a successful installation

Each successful installation keeps your vehicle’s software record up to date and prevents you from re-installing old updates in the future.

Please note:
Make sure you have installed the latest SYNC® software update.  

  • 1. Plug in the USB used to install the software update into your computer.
    2. Log in to the Owner site.
    3. In the Update & Customize section, click Report Update.
  • 4. Please open the folder ‘SyncMyRide' in your USB and select the .xml file which is created after your installation and upload it.
    For example: Sync_ER3F2105.xml. *Your xml filename may be different.
    5. Click Report Installation. Your update will then be reported, completing the update process
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